Terms and Conditions

Terms and Conditions of IET Bike Tours

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party .

IET Bike Tours company specializes in both cycling and trekking tours, whose registered office is at the head office in Ha Noi, Vietnam and representative office in Ho Chi Minh City,Siem Reap ,Luang Prabang ,Chieng Mai , Yangon and Beijing .

These terms and conditions constitute an agreement with IET Bike Tours Company . By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

Tour price is net and quoted in American dollar per person and included detail in the confirmation itinerary .

Responsibility:

  1. IET Bike Tours company an the leading Cycling  Tour Operator in Vietnam and Southern Asia, specializing in bike tours,trekking tours  would like to advise you that, the schedule of flight are subject to change by any airline company without prior notification due to weather conditions(Especially Vietnam Airlines,Laos,Myanmar and Cambodia airlines).
  2. IET Bike Tours company can not fully guarantee that the proposed itinerary can be carried out as planed. In cases of schedule changes or cancellation of flights, IET Bike Tours company will try its best to arrange a flight for boarding or arrange an alternate itinerary.
  3. Once your trip have been confirmed as the prices are fixed and a 30% of your tour costs have received by IET Bike Tours company. Then your trips will be guaranteed to depart .

Deposit requirement:

When a booking has been confirmed a deposit of 30 % is required immediately of total tour cost . Please note that all deposits paid are non-refundable . The final payment will be received in IET Bike Tours company’s office or your hotel upon arrival in USD cash to reduce any bank fee . Your booking will be confirmed after IET Bike Tours company has received a 30% deposit from you. The confirmation and agreement of booking between us must be in writing via email or fax.

When your booking have confirmed and your deposit has been done then your tour cost will be fixed if the inflation is a rise in the general level of prices of goods and services in an economy over a period of time. IET Bike Tours company must be carried out as its planed.

IET Bike Tours company’s bank account received in USD only.

Clients will cover all fees of money transfer to the bank accounts of IET Bike Tours company  followings  bank fee  as   . 2.0 % by wire money transfer   –  3% by credit credit  – 4 % for bank transfer via  payment online of  Paypal

Our Bank Account details

Your information and details:

To avoid any booking complications, be sure to provide the correct  personal information, including: full name (first name, last name), height ,date of birth, nationality, passport number, passport issue date and expiry date.

Cancellation: the cancellation between us must be in writing:

If the trip is cancelled due to bad weather, resulting in flight cancellations or government restrictions on travel (for example due to flooding, tropical storm) then IET Bike Tours company may be forced to cancel your trip.

In the event of a cancellation, IET Bike Tours must be informed in writing. Cancellation fees are determined by the date we receive this notice. See below for our fee schedule:
30 days notice: No charge – money back guarantee.
29 to 15 days notice: 35% of total payment.
14 to 10 days notice: 70% of total payment.
9 days or less (including no shows): 100% of total payment.
 
*Clients are responsible for any bank fees incurred as a result of cancellation
*All prices and information listed on this website are subject to change and should be used for reference only

Booking Amendments:

If you wish to transfer one trip to another trip or transfer your booking to a third party, you must to notify us in writing at least 30 days prior to departure. Transferring to a third party is subject to approval by IET Bike Tours company.  Transferring must be requested within 20 days prior to departure.

Group bike tours & tour prices:

Tour prices are in USD per person and based on group size .

Group size for 1- Solo traveler ( Prices slightly higher will use one minivan to carrying travelers and bicycles together )

Group size for 2 traveler ( Will use one minivan to carrying travelers and bicycles together )

Group size from 3 -5 travelers ( will use one minivan to carrying travelers and bicycles together ) You will have a special offer.

Group size from 6 -12 travelers will include bus and one more truck to carrying travelers and bicycles separately ( One more bike mechanic will be available on the whole trip , more spare bikes , more equipment to be used. Other hands, one more bike guide and servants ) – will be fixed as the same as a party of 2 .

Private bike tours and tour prices:

  1. If you wish to have a private small group bike tour, such as for your family or a group of friends, this is possible.  Simply tells us the number in your group and the days you would like to travel.
  2. Depending on our booking schedule and numbers of participant, we will tell you if we can accommodate your group.  Private tours are slightly more expensive than  group tours.

Client’s requests:

A group is defined as 2 travelers or more.  Therefore, a group of 2 or more can choose their own departure date.

Cancellation policy of flight, train and boat:

If an International or domestic flights and domestic train, boat tickets are booked as part of the tour, then these are totally non-refundable or transferable

.

Travel insurance:

IET Bike Tours company does not provide travel insurance.  We advise you to arrange your own travel insurance in advance, before the trip.

Ages of travelers as cyclists:

We welcome travelers aged 14 years and older
. You can contact us for a private trip if you love to have a private tour for your group or family

Singles :

Solo travelers are always welcome and those who would like their own room have the option of paying a single supplement. Otherwise we will arrange for a shared room with another solo traveler (of the same sex) at no extra cost. If there is no roommate available, IET Bike Tours company will cover the additional cost of a single room.

Children :

Children are welcome on our short tours in Vietnam,Laos,China,Burma and Cambodia . However, on our longer tours the minimum age is 14 years. This is for a number of reasons and more to do with group dynamics than the difficulty of the journey.

Accommodation:

  1. IET Bike Tours company reserves the right to offer alternative accommodations of similar standards in cases where the accommodation operator overbooks their property  for any reasons beyond our control.local guest house , home-stay ,1- 2 – 3 star hotel category
    – 3 – 4 star hotel category- All travelers can do the same trip but staying different hotel categories.
  2. Rooms types:
    We providing you with double room for a couple, twin rooms for travel mates and triple rooms for a family. If you wish to have a single room for your own, you have to pay more as an extra pay to  get a single room on entire trip. (single supplement)